Capstone: Comparing our co-op to others
In 2018, EnerStar was one of about 40 cooperatives to participate in a national benchmarking initiative called CAPStone, which surveyed over 20,000-plus cooperative members. The CAPStone model uses specific questions to create a “Cooperative Attitude and Performance Score,” which allows cooperatives to compare performance. EnerStar’s first CAPS of 89 proved to be a strong score among participating cooperatives.
“We routinely look at financial ratios to study how we compare to other electric cooperatives in the state and to like-sized co-ops across the nation with good results,” concluded Clark. “But it warms the heart to see member satisfaction excelling. We strive to give our members the best possible experience when they deal with the co-op. It is very important to us.”