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Coop News from EnerStar

EnerStar concludes first-ever aerial tree trimming project

In a continued effort to improve system reliability, EnerStar recently concluded a vegetation management practice with a technique that is new to us. The co-op contracted Aerial Solutions, Inc. (ASI), and their services helped us reach heights previously unattainable with the co-op’s equipment. 

2021 EnerStar Director Election Results

One Member - One Vote

EnerStar Electric Cooperative is a democratically controlled, not-for-profit electric co-op that is governed by nine directors elected by and from the members of their respective voting districts. Directors serve a three-year term in office.

Getting to know your Member Services Department

When you call the co-op office and hear, “Thank you for calling EnerStar. How may I help you?” you are most likely talking to an employee in our Member Services Department. They work hard for our membership, and each day brings a new opportunity to serve the co-op membership.

EnerStar board member Jeff Murphy earns national certificate

EnerStar Board Member Jeff Murphy of Marshall recently earned the Credentialed Cooperative Director certificate (CCD) from the National Rural Electric Cooperative Association (NRECA). This national organization represents EnerStar along with 900 consumer-owned, not-for-profit electric providers in the United States. 

EnerStar to use aerial tree trimming

In a continued effort to improve system reliability, EnerStar is excited to begin a vegetation management practice with a technique that is new to the local cooperative.

Former EnerStar Youth Tour participant earns scholarship

Bethanny Lawson, former youth tour alumna from EnerStar Electric Cooperative, Paris, was chosen as one of six recipients of the annual Glenn English National Cooperative Leadership Foundation Scholarship.

Lawson recently graduated from Waldorf University with a degree in business administration. She is currently working as a legislative correspondent for the U.S. Department of Agriculture in Washington, D.C. and applying to law schools for the 2021-22 school year. 

“I decided on pursuing business and law after interning at the White House in the office of the Deputy Chief of Staff for Policy Coordination,” says Lawson. “I learned a lot about management, the American workforce, and the strengths and weaknesses of our government. I caught the ‘D.C. bug’ in full force when I attended the 2018 Youth to Washington tour.” 

EnerStar scores high on survey

During summer 2020, EnerStar conducted a member satisfaction survey, which provides the co-op with an American Customer Satisfaction Index (ACSI) score and a Cooperative Attitude and Performance Scores (CAPS). The survey, conducted by the Association of Illinois Electric Cooperatives, determines member satisfaction, perceptions on cooperative performance, attitudes toward energy efficiency, communications, and much more.

“We are very thankful for the response from our membership. We are one of the smaller electric cooperatives in Illinois and the 466 surveys completed from throughout the EnerStar system points to a very engaged membership,” said EnerStar’s Angela Griffin. “The survey provides us a good benchmarking tool to see how we are doing and areas we can improve on.”

CAPSTONE (CAPS) is an industry-specific benchmarking tool being used by cooperatives nationwide to gauge performance in service areas deemed important to cooperative members. Of 20,000 plus members surveyed across the nation, three service variables were consistently rated most important are all areas that in which Enerstar ranked high: the co-op is trustworthy, the co-op is well-managed, and the co-op truly cares about its members.

“EnerStar routinely looks at financial ratios to study how we compare to other Illinois electric cooperatives and to like-sized co-ops across the nation,” said Griffin. “These member surveys give us another angle to put our cooperative under the microscope. We appreciate the high marks but the insight provided helps us to continue to improve and give our members the best possible experience we can offer.”

Understanding your home’s electric service

What is mine? What belongs to the co-op?

At EnerStar Electric Cooperative, we take reliable electric service seriously. If you happen to experience a power outage, you can count on us to restore your power as quickly and safely as possible. It is also important to understand that we can only fix what belongs to the cooperative; that is, everything before the service point. Members are responsible for everything beyond.

Why we plan outages

Sometimes, you may hear that EnerStar will be having a “planned outage.” Ever wondered why? 

Occasionally, the equipment we use to bring power to your home needs to be repaired or replaced. When this happens, as a way to keep our crews and you safe, we plan a power interruption. 

“We do our best to plan these outages during times when you will be least inconvenienced,” said EnerStar’s Manager of Operations Tim Haddix 

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