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Outage Center

Check Your Outage Status

Interactive Outage Map

Use our outage map to see where outages are occurring, how many members are without power, and when power is estimated to come back on.

Click the menu icon to access options like reporting an outage, viewing the full-screen map, and more.

We know it’s hard when the power goes out. We work hard to make sure that doesn’t happen, but when it does you can report your outage and stay up-to-date on service restoration with the tools below.

How To Report An Outage

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SmartHub

Log in to your SmartHub account and select “Report An Issue/Inquiry.” Include additional information in the notes section.

You can also report your outage from the SmartHub app.

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Phone

Call us at 1-800-635-4145. You can report your outage through our automated phone system or speak with a member services representative.

See a downed line or electrical hazard? Please call our office at 1-800-635-4145 and let us know.

What To Do In A Power Outage

A storm? A car accident? Equipment failure? Even though EnerStar makes every effort to provide dependable electric service, any of these things and more can cause a power outage. With your help, we can restore power in the quickest manner possible and make sure everyone is safe during an outage. If you experience an outage, here are a few tips:

Gather Relevant Information

Before you call the cooperative, check your home’s breaker panel (and any outdoor disconnects) to make sure the outage is not due to a tripped breaker. This will determine if the problem exists with your home or is on the EnerStar side. If your meter is located on a pole, check the breakers below the meter too. Then contact your neighbors to see if they have electricity.

 

Report the Outage

Once you have checked your home and ruled out any problems on your side, call Enerstar at 1-800-635-4145 to report your power outage. Please have your account number available. During widespread power outages and after business hours, the cooperative’s automated outage reporting system does an excellent job of processing a high volume of telephone calls and simultaneously collects data to analyze the situation. As information is received, the system can pinpoint the problem. These reports help crews focus their efforts on the most efficient way to restore power. If you have information on the specific cause of the problem or the location of damage such as trees on the wires, please stay on the line to speak to a member service representative.

 

Your Safety Is Always First!

Always keep a safe distance from downed or damaged power lines. Assume every wire is energized. Call EnerStar at 1-800-635-4145 to report a downed power line and let our trained professionals handle the situation.

 

Your Help and Understanding is Appreciated

During outages, members become our extra eyes and ears. We appreciate your patience as we do our best to safely and quickly restore your power.

Extended Outage Tips

If you’re experiencing a power outage, please call EnerStar Electric Cooperative at (800) 635-4145 to report it, even if your neighbors have already contacted us. Here are a few tips to help you and your family during an extended power outage.

 

MOST IMPORTANT

Your Safety Comes First

Never go near downed electric lines. Even if your power is out, the lines could still be energized. Call us and report any downed lines right away.

DURING THE OUTAGE

Managing Power And Communication

Turn off most lights and appliances to help prevent circuit overloading when power is restored. Leave one light on so you’ll know when it returns.

Use the phone for emergencies only. A portable radio can give you the latest information. Only call 911 to report a life-threatening emergency, not for general updates.

LIGHT & HEAT

Staying Warm And Lit - Safely

Use flashlights or hurricane oil lamps instead of candles. If you must use a candle, keep young children away and never leave it unattended.

If using a grill to heat food, use it outside only - never indoors - to prevent carbon monoxide poisoning.

FOOD SAFETY

Keeping Food Safe To Eat

Don’t open your refrigerator or freezer. Food stays fresh in a full refrigerator for 4-6 hours, and in a full deep freezer for 48 hours (24 hours if only half full).

Use a food thermometer to check temperature right before cooking or eating. Throw away any refrigerated or frozen food above 40°F.

WATER PIPES

Preventing Frozen Pipes

If you’re on a well: shut off the main water supply, the open all taps fully to drain remaining water (save it in containers for drinking or washing).

If you’re not on a well: turn taps on slightly so water drips slowly, reducing the risk of freezing.

GENERATORS

Using Generators Safely

Standby generators: use a transfer safety switch to prevent electricity from feeding back through the lines, which endangers crews restoring power.

Portable generators: connect equipment directly to the generator’s outlets. never connect a portable generator to your home’s electrical system.

Never run gas-powered generators indoors or in an enclosed space - always allow proper ventilation to prevent carbon monoxide poisoning.