SmartHub

Pay Now Login Register

Smart Payments

Smart Communication

Smart Environment

Smart Usage

SmartHub makes managing your account easy, anytime, and anywhere, from any computer or mobile device.

Once you login, you can view your billing history, compare costs, and track your usage to find ways to lower your bill. Payments are fast and secure, and after your first one, you can save your payment details so future bills take just a couple of clicks. You can also sign up for email or text bill notifications.

Need to report a power outage or service issue? SmartHub lets you do that with the click of a button, so you can reach us whenever you need to, wherever you are.

Register Your SmartHub Account

Locate your new account number (instruction below) and get registered!

Download the new app!

Manage your account on the go anywhere at any time!

Activate the features you want

AutoPay. Budget Billing. Paperless.
Notifications and more!

Both are part of EnerStar's online account management system for members. With either one, you can securely view your account information, bills, and payment history, make payments, track energy use, and report outages. The website also lets you manage notifications, update stored payment methods, and change your personal information.

The free mobile app is available for phones and tablets, and it's secure. All critical information is encrypted in every transaction, and no personal information is stored on your device. Your phone or tablet may offer to save your login information. If you choose to save it, anyone with access to your device can get into your account.

Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self-Service site” on the login page for SmartHub.

Residential members will need to have their account number on hand before starting this process.
Commercial members will need to have the tax ID number for their business.

After clicking on the “New User” button, type your billing account number, last name, or business and email address in the requested fields. Follow the steps to set up your online account. You will receive an email with a temporary password that you can use to log in. You will be prompted to change your password once you log in to SmartHub with this temporary password.

Need assistance? Just give Member Services a call at 1-800-635-4145.

Visit the Apple App Store or Google Play on your phone or tablet and search for “SmartHub.” Select our free and secure app to begin the download process. If you have already registered via the web portal, you will be able to log into the app immediately. If you haven’t registered yet, follow the instructions below.

Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self-Service site” on the login page for SmartHub.

Residential members will need to have their account number on hand before starting this process.
Commercial members will need to have the tax ID number for their business.

After clicking on the “New User” button, type your billing account number, last name, or business and email address in the requested fields. Follow the steps to set up your online account. You will receive an email with a temporary password that you can use to log in. You will be prompted to change your password once you log in to SmartHub with this temporary password.

Need assistance? Just give Member Services a call at 1-800-635-4145.

Go paperless and receive a $5.00 bill credit! Here’s how to change your preference to participate in paperless billing:

On the website:

Click on My Profile
Click on Update My Paperless Settings.
You can then choose your preference by selecting On or Off for paperless billing

On the app:

Select Settings
Select Paperless Bill Settings
Then, you can select On or Off for paperless billing

Want information on paperless billing, outage alerts, and usage updates via email or text? Use SmartHub to update your notifications preferences.

Log in to your SmartHub account
Click on “Notifications”
Click Manage Contacts to add or change email address and phone numbers
Add an email address or phone number
Enter the verification code to activate
Click on Manage Notifications to update/change SMS and email alerts

*If you sign up for text message notifications, you will still receive a paper copy of your bill. If you wish not to receive a paper bill, make sure to sign up for paperless billing with a valid email address.

Once you have your text and/or email addresses set up, do the following:

Click Notifications
Manage Notifications
Billing or Service or Usage
Select Text Message and/or E-mail options

Signing up for AutoPay through your banking account is easy and no need to worry about due dates anymore. Your payment will automatically be deducted on the your due date (24th of the month).

On the website:

Click on Billing & Payments
Click on Auto Pay Program on the sidebar
Click on Sign Up for Auto Pay
Accept the Terms and Conditions then follow the instructions.

On the app:

Select Pay My Bill
Select Auto Pay Program
Follow the instructions above.

You can save bank account and/or credit/debit card information for future bill payments. If you plan to enroll in the Auto Pay Program, you’ll be required to provide a stored payment account to pay your [name] bill.

On the website:

Click My Profile
Click on Manage My Stored Payment Accounts
Follow the instructions to provide a bank account or card information.
You can add multiple bank accounts and cards under your stored payment accounts.

On the app:

Select Pay My Bill
Select Stored Payment Accounts
Select Add a Payment Method
Select which type of card or bank account information you will provide
Follow the instructions to provide a bank account or card information.

Yes.

On the website, the home page shows all of your accounts along with the amounts due for those accounts and links to other detailed information.

On the app, select the Pay My Bill icon. The total due of all accounts will be displayed. You can select different information by account, such as partial payment and payment method.

You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payment button. You can also select the Make Payment button to view payment options for your accounts. On the app, select Pay My Bill icon. If you’re paying the total amount due, tap the Pay button. If you’re making a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.

You can report a power outage by calling [phone number] or reporting an outage through the [name] website at [url] or mobile app.

Bookmark [url] for estimated restoration times and other updates.

On the website:

Log in to your SmartHub account
Click Report an Issue/Inquiry in the top right corner
Select the Other Issues/General Inquiry button
Choose your issue or inquiry from the drop-down menu
Provide the information requested
Select Submit.
You can view the status of your request or inquiry on the website.

On the app:

Log in to your SmartHub account
Select Contact Us
Select your issue or inquiry from the menu
Please provide the information requested
Select Submit.

Major projects often provide scammers with opportunities to steal your personal information.

Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.

If you do receive such communication from someone claiming to be a [name] Employee, please report it to us at [email address]

Stop by our office at
11597 IL Hwy 1, Paris, IL 61944

Give us a call at
1-800-635-4145

Email Member Services

SmartHub

Smart Payments

Smart Communication

Smart Environment

Smart Usage

Getting started with SmartHub is as easy as 1-2-3!

Register Your SmartHub Account

Download the new app!

Activate the features you want

SmartHub Download and Set Up FAQ:

Other FAQ:

Need SmartHub Support?

Power outages can be reported by calling (800) 635-4145 or by logging in to SmartHub

Smart Payments

Smart Communication

Smart Environment

Smart Usage

Getting started with SmartHub is as easy as 1-2-3!

Register Your SmartHub Account

Download the new app!

Activate the features you want

SmartHub Download and Set Up FAQ:

Website vs. mobile app: what's the difference, and is it secure?

Where can I find my account number?

How do I sign up for SmartHub? (Web)

How do I download the app and sign up for SmartHub? (Mobile)

How do I change my paperless settings?

How do I set up my mobile and email for notifications?

How do I sign up for, update or delete billing, outage, and usage notifications?

How do I sign up for Auto Pay?

How do I set up stored payment methods, such as a credit card?

Other FAQ:

Can I manage and make payments on multiple accounts with SmartHub?

How can I report an outage or submit an inquiry or service request, such as outdoor lighting and maintenance or budget billing?

How can I view my energy use?

How do I avoid being scammed by another party when being asked about SmartHub and my new account number?