EnerStar strives to maintain a continuous power supply 24 hours a day, 7 days a week, 365 days a year. Despite our best efforts, power outages do occur. This is an inconvenience for most people, but an outage can pose a significant challenge for those who rely on electricity to power life-support equipment.
Most outages are weather-related, but a few are planned for maintenance and construction purposes. For instances of scheduled outages, EnerStar maintains a Planned Outage Call List for members who have verified medical necessity. These accounts receive notification in the event of a planned power outage.
To be added to the call list for medical reasons, a member must have their doctor complete EnerStar's form or send a letter to EnerStar indicating the need for electrically operated life support. The letter should include information regarding the person requiring life support equipment, the type of equipment, and relevant location details. It is the member's responsibility to keep all contact information up to date with EnerStar.
It is important to stress that EnerStar cannot guarantee an uninterrupted power supply if it is placed on the planned outage call list.
Members should make personal arrangements for both unplanned and planned outages. If you or your business depends on an uninterrupted power supply, using an electric generator is highly recommended, and computers should have a battery backup system.
To be placed on the Planned Outage Call List for medical reasons, contact Member Services at 1-800-635-4145 during regular business hours.
Side note: Are you interested in getting planned outage notifications from EnerStar for other reasons? It's easy! Sign up for SmartHub to receive outage information.