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EnerStar does its best to keep the power on 24 hours a day, seven days a week, and 365 days a year. Despite our best efforts, power outages do occur. This is an inconvenience for most people, but an outage can present a real challenge for those who depend on electricity to power life support equipment.

Most outages are weather-related, but a few are planned for maintenance and construction purposes. For those instances of a scheduled outage, EnerStar maintains a Planned Outage Call List for members who have verified medical necessity. These accounts receive notification in the event of a planned power outage.

To be put on the call list for medical reasons, a member must have their doctor fill out EnerStar's form or send a letter to EnerStar indicating the need for electrically operated life support. The letter should include information regarding the person needing life support equipment, the type of equipment, and location information. It is the member's responsibility to keep all contact information updated with EnerStar.

It is important to stress that EnerStar cannot guarantee an uninterrupted power supply if it is placed on the planned outage call list.

Members should make personal arrangements for both unplanned and planned outages. If you or your business depends on an uninterrupted power supply, using an electric generator is highly recommended, and computers should have a battery backup system.

To be placed on the Planned Outage Call List for medical reasons, contact Member Services at 1-800-635-4145 during regular business hours.

Side note: Are you interested in getting planned outage notifications from EnerStar for other reasons? It's easy! Sign up for SmartHub for outage information!