To better understand the membership experience, EnerStar surveys its co-op members about every two years. “The survey results always provide us valuable insights,” says EnerStar’s Angela Griffin. “We appreciate the positive and supportive comments, but the responses also show us opportunities to improve and grow where we might not quite hit the mark.”
The findings reported are from recent surveys conducted by the co-op’s power supplier, Wabash Valley Power Alliance, and the Association of Illinois Electric Cooperatives.
Both surveys allow for custom questions. One question asked this year was for feedback on the co-op’s annual meeting. While a majority of the members had no preference regarding the day and time of the meeting, many members expressed the desire to return to a Saturday morning meeting. “I’m pleased to report that our meeting is set for Saturday, June 3, and while our famous pancakes will make a return appearance, it will be a full breakfast catered by Front Street Market,” said Griffin. “We hope to see many of our members there, and all those in attendance will receive a $25 bill credit and have an opportunity to win some fabulous door prizes while learning more about the co-op.”
Members are invited to contact the co-op anytime to offer additional feedback. Call 800-635-4145 or email firstname.lastname@example.org.