If you depend on life support equipment, contact EnerStar.

EnerStar does its best to keep the power on 24 hours a day, 7 days a week, and 365 days a year. Yet despite our best efforts, outages do occur. For most members, this is an inconvenience, but for those who depend on electricity to power life support equipment, an outage can present a real challenge. To protect yourself, be prepared by installing a generator or having some other form of backup plan.

While most outages are weather-related, a few are planned in advance for maintenance and construction purposes. In instances of a planned outage, EnerStar maintains a Planned Outage Call List for those members with a verified medical necessity. These members receive notification in the event of a scheduled power outage.

If you or a relative depend on electrically powered life support equipment and would like to be put on the call list for medical reasons, it is necessary for the member’s doctor to send a letter to EnerStar indicating the need for electrically operated life support. The letter should include information regarding the person needing life support equipment, the type of equipment, and location information. It is the member’s responsibility to keep all contact information updated with EnerStar.

If your business depends on uninterrupted power supply, the use of an electric generator is highly recommended, and computers should have some sort of a battery back-up system.

It is important to stress that by being placed on the planned outage call list, EnerStar is in no way guaranteeing uninterrupted power supply. Members must make personal arrangements for both unplanned and planned outages.

To apply for the Planned Outage Call List, send an email to EnerStar’s Kayla Foos at kfoos@enerstar.com or call her at (800) 635-4145,
extension 112.

Why we plan outages

Sometimes, you may hear that EnerStar will be having a “planned outage.” Ever wondered why?

Occasionally, the equipment we use to bring power to your home needs to be repaired or replaced. When this happens, as a way to keep our crews and you safe, we plan a power interruption.

“We do our best to plan these outages during times when you will be least inconvenienced,” said EnerStar’s Manager of Operations Keith Borchers.

Borchers explained that while it may be inconvenient, planned outages are actually beneficial. “Regular system maintenance is critical for many reasons. Yes, power reliability is one issue to avoid after-hour outages but there is also the issue of public safety and the safety of our employees,” he said.

Here at EnerStar, we want to make sure we are doing everything we can to keep you safe and to keep our system running smoothly. So the next time you hear about a planned outage, know that it is one of the best ways we can provide you with quality electric service.